At AtoZ Enterprises., we want you to be fully satisfied with your purchase. If you are not completely satisfied with your order, we offer a clear and simple refund policy.
Returns
- You can return most new, unopened items within 30 days of delivery for a full refund.
- To be eligible for a return, the item must be in unused condition, in the original packaging, and with all original labels.
- Please contact our customer service team at atozenterprises110@gmail.com to initiate the return process. Provide your order number and the reason for your return.
- Please make all returns to: A to Z Enterprises, 358 Brandlesholme Road, Bury, BL8 1HJ.
Refunds
- After we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will issue a refund to your original payment method. Please allow several business days for the refund to appear on your account, as processing times vary based on your payment provider.
Exchanges
- If you receive a faulty or damaged item, please contact our customer service team immediately at atozenterprises110@gmail.com. We will guide you through the process for an exchange, or in some cases, we may offer a full refund.
Non-returnable Items
- Clearance items, special orders, and opened electronics are non-returnable.
- Digital products and downloadable software are also non-returnable.
Shipping Costs
We recommend using a trackable shipping service or purchasing shipping insurance for items over £50 to ensure that your returned item reaches us safely.{email} for questions related to refunds and returns.
Shipping costs for returns are non-refundable, and you are responsible for the cost of return shipping unless the item is defective or damaged.